Returns & Refunds

While we hope you are happy with your Moto Kingdom purchase, you have the right to change your mind. From the day you receive your order, you have 7 days to let us know in writing if you wish to return the item(s) to us.

* To initiate your refund, you can email info@motokingdom.ie.
* We will then send you a returns form to complete.
* Should you need an exchange, please order your new items online.

After you notify us in writing that you wish to return your item(s), you have 7 days to return them to us. Once we receive your returned goods, we will process the refund.

* In the case that the item(s) is not faulty, damaged or incorrect, we ask the customer to cover the return shipping costs. 
* Goods are to be returned to the below address;

Moto Kingdom,

1 Main street,

Kenmare,

Kerry.

V93 EF21.

 

The Company will only accept the return of Goods from the Buyer:

6.1.1 where the Goods have not undertaken any further processing, amendment or alteration, except in the case of a manufacturing defect;

6.1.2 where the return has been preauthorised and confirmed in writing by the Company’s Returns Department who will issue the Buyer with a returns reference number. The Buyer must provide the Returns Department with the relevant invoice number;

6.1.3 on payment of an agreed handling charge (unless the Goods were defective when delivered);

6.1.4 where the Goods are as fit for sale on their return as they were on delivery; and

6.1.5 where Goods are not customised to meet the Buyer’s specification.